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FAQ

Frequently Asked Questions

At Vase&Co we source products from time-tested suppliers and manufacturers from around the globe. Our commitment to you is to bring you products featuring design, quality, function and value.  Our products are manufactured in state-of-the-art compounds and in some cases backed with up to two year warranties.

All of our prices are retail and quoted in Canadian or US dollars depending on your geolocation.

We accept payment by Visa, Master Card, American Express, or PayPal.

We offer a two year warranty on all of our planters on the condition that they are properly planted and stored over winter.

While our planters are fine for outdoor use, we recommend storing planters in a protected covered location over winter.

If planters are to be used outdoors water, rain or molten snow must be able to drain out the the planter unobstructed.  As water freezes when it expands it can even cause concrete, rock or iron to burst.

If you choose to leave your planter outdoors year round an unobstructed drainage hole is the secret for the longevity of the planter.  A few tips include;

– when drilling a drainage hole it’s important to select an elevated position on the bottom of the container, or place the container on small feet, to ensure a bit of distance between the planter bottom and the subsurface.

– when planting it is important to install drainage layers in containers; a layer of stone or gravel with a cover of fibre, to prevent roots and soil from obstructing the drainage hole.

– planters should not be stored on drainage trays over winter.

We offer direct shipping to Canada & the continental US only.  We cover all cross border charges; (duties, taxes and customer documents) for US orders. We will deliver to a freight forwarder of your choice if your shipment is destined for delivery outside of North America.

We will select the most suitable carrier and method of shipping based on the size and quantity of the products you have ordered.  We commit to shipping your order within 3 business days on any in stock items.  You will be quoted freight or delivery charges prior to your order leaving our warehouse.

We must be notified with 48 hours of receipt of your order, if any items have been received damaged.  All of our items are inspected for quality prior to being packaged for shipment.  All shipments leave our warehouse in new packaging and are accepted by our fight forwarders in good condition. Should your shipment arrive at you door with obvious damage, please note the condition of the packaging on the carrier waybill.  Once again, it is important we be notified with 48 hours so that we may facilitate the process of return, replacement or credit for the damaged product.

If for any reason you have a problem with you order please contact our customer service department within three business days of receipt of your order.  We can not accept returned goods without prior authorization.  Return merchandise must  be in new condition, in original packaging and freight pre-paid to our warehouse.  Your return authorization number must be noted on all packages.  Refunds for the cost of the goods will be issued as a credit to the original credit card used for payment. A restocking fee may apply on a return.

We do not share our customer contact information with any other sources.  You credit card information is never stored, it is used for your current sales transaction only.  You may choose to register with your email address for our new products newsletters. It’s easy to unsubscribe should wish to opt out at a future date.